FAQ
General Questions
We currently offer curated stays in Mexico City, Guadalajara, and Buenos Aires—and we’re expanding.
Yes. Booking directly gives you better rates, flexible terms, and direct access to our team.
We’re a curated network of branded apartments with hotel-level services.
Yes. Every location is supported by 24/7 customer service and on-site or nearby staff.
Absolutely. Contact our team through WhatsApp or our contact page.
Yes, all of our units are non-smoking.
You’ll receive contact information via email and WhatsApp, available 24/7.
Vacational Rentals
All stays include Wi-Fi, weekly housekeeping, toiletries, towels, and 24/7 support.
You'll receive check-in instructions and your lock code 24 hours before your arrival.
Yes, depending on availability. Please contact us in advance.
Some properties are pet-friendly. Please check the listing or ask our team.
Cleaning is scheduled every week. Daily housekeeping can be arranged upon request.
Contact our team directly for assistance with any changes.
Emergency contact info is in your guest guide. Our team is also available 24/7 via WhatsApp.
In some cases, yes. Let us know in advance and we’ll do our best to help.
Most do. Please refer to the property’s features or ask our team.
Select properties include parking. Ask us before booking.
Let us know your needs—we’ll suggest the best options for families.
Corporate Housing
Fully furnished units, high-speed Wi-Fi, utility costs, weekly cleaning, and dedicated support.
Yes. We specialize in 1+ month stays with tailored agreements.
Yes. We coordinate directly with your team for smooth onboarding.
Absolutely. Let us know your preferred area or city and we’ll find the best match.
No. We work with solo travelers and large teams alike.
Yes. We provide documentation adapted to finance and HR needs.
Upon request, we can help create branded welcome touches and onboarding material.
Yes. We offer corporate rates for recurring or multiple-unit stays.
We’re flexible—let us know your systems and we’ll coordinate accordingly.
Yes. We can arrange virtual or in-person viewings.